Neverfail Upgrade Plug-in - Online Help

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About Neverfail Upgrade Plug-in

The Neverfail Upgrade Plug-in is designed to preserve general Neverfail Heartbeat and custom configuration parameters of existing pre-V5.3[.n] Neverfail Heartbeat installations during the migration to Neverfail Heartbeat V5.3.2 or later Application Management Framework (AMFx).

If your current configuration of Neverfail Heartbeat V5.2.2 and earlier does not contain custom Start / Stop scripts or a large number of file filters, please see Knowledgebase article #1475 - 'How to Upgrade Neverfail Heartbeat V5.2.2 and Earlier to Neverfail Heartbeat V5.3.2, V5.3.4 and V5.5.1' for instructions on how to perform the upgrade procedure.

Note: It is important to follow step-by-step procedures to preserve both the general and custom configuration parameters during the migration.  Failure to do so may cause both general and custom configuration parameters to be lost and unrecoverable. Before starting the migration process, Neverfail recommends that you read this Knowledgebase article in its entirety.

Caution: The Setup.exe from Neverfail Heartbeat V5.3.2, V5.3.3, V5.3.4, V5.4.0, V5.4.1 or V5.5.1 as appropriate, MUST be used during this migration process.  Using the Setup.exe from any other version will cause custom configuration parameters to be lost and unrecoverable.

How will the migrated settings appear in Management Client?

The Upgrade Plug-in will migrate all previous Heartbeat customizations and assign them to the Legacy sponsor within the Application Management Framework. Please note the Upgrade Plug-in does a direct import of previous customizations it does not merge the settings with the filters or services that are currently defined by other plug-ins.

What is preserved?

  • All file filters.
  • All registry filters.
  • All services that appear in all application start scripts will be protected using the Legacy sponsor.

Commands in the start stop scripts will be handled as follows:

  • All entries relating to DNSCMDs will be written to legacy-network-n.bat
    • This script will be run as a network configuration task.
    • The integer n will be incremented and a new script created each time a new user is used to execute commands.
  • All commands in start scripts that appear before the Rem BEGIN_SERVICES will be executed as pre-start commands.
  • All commands in start scripts that appear after the Rem END_SERVICES will be executed as post-start commands.
  • All commands in stop scripts that appear before the Rem BEGIN_SERVICES will be executed as pre-stop commands.
  • All commands in stop scripts that appear after the Rem END_SERVICES will be executed as post-stop commands.

What is not preserved?

  • MS DOS conditional statements
  • Echo commands (except echo NFCMD)
  • Lines starting with REM
  • Previous performance monitoring rule configurations

Install Procedure

The table below lists the steps required to be performed in sequence to migrate both general and custom configuration parameters from V5.2.2 and earlier versions of Neverfail Heartbeat to Neverfail Heartbeat V5.3.2 or later AMFx.

Using the V5.3.2, V5.3.3, V5.3.4, V5.4.0, V5.4.1 or V5.5.1 Setup Utility during Upgrade Procedure

CAUTION: Please note that the upgrade procedure, and therefore migration of user-customized settings, relies on the correct use of the V5.3.2, V5.3.3, V5.3.4, V5.4.0, V5.4.1 or V5.5.1 Setup utility during the upgrade procedure below. If a previous version of Setup.exe is used, customizations will be lost, including:

  • File Filters
  • Registry Filters
  • Services
  • Custom Commands
Step Assumes Primary Active HB Status App Status Assumes Secondary Passive

HB Status

App Status
1 Extract Kit Started (Auto) Started (Manual) Repeat step from Primary active. Started (Auto) Stopped (Manual)
2 Shut down Heartbeat Stopped (Auto) Started (Manual) No action – Heartbeat will shut down automatically. Stopped (Auto) Stopped (Manual)
3 No action Stopped (Auto) Started (Manual) Disconnect Network. Stopped (Auto) Stopped (Manual)
4 Manually copy r2\scripts to r2\legacy\scripts Stopped (Auto) Started (Manual) Repeat step from Primary active. Stopped (Auto) Stopped (Manual)
5 Run Setup.exe from the V5.3.2, V5.3.3, V5.3.4, V5.4.0, V5.4.1 or V5.5.1 Kit as appropriate. Stopped (Auto) Started (Manual) Repeat step from Primary active. Stopped (Auto) Stopped (Manual)
6 Uninstall AMXs Note: All Neverfail Prefs are preserved including File & Registry Filters . Stopped (Auto) Started (Auto) Repeat step from Primary active. Stopped (Auto) Mixed (Auto)
7 Install the V5.3.2, V5.3.3, V5.3.4, V5.4.0, V5.4.1 or V5.5.1 Service Pack as appropriate. Stopped (Auto) Started (Auto) Repeat step from Primary active. Stopped (Auto) Mixed (Auto)
8 Reboot server. Note: If presented with ‘Unsigned Driver’ warnings, click 'Continue'. Started (Auto) Started (Auto) Repeat step from Primary active. Started (Auto) Mixed (Auto)
9 Start Management Client and Shut down Heartbeat. Stopped (Auto) Started (Auto) Start Management Client and Shut down Heartbeat. Stopped (Auto) Mixed (Auto)
10 Install in order:
1.  Plug-ins

2.  AMs where there are

no  plug-ins available.
3.  AMXs where there are no
plug-ins available.
4.  Upgrade Plug-in
Stopped (Auto) Started (Manual) Repeat step from Primary active. Stopped (Auto) Stopped (Manual)
11 Exit Setup Stopped (Auto) Started (Manual) Repeat step from Primary active. Stopped (Auto) Stopped (Manual)
12 Check the configuration of NICs - Packet filter should be selected on principal (Public) NICs and cleared on channel NICs. Stopped (Auto) Stopped (Manual) Repeat step from Primary active. Stopped (Auto) Stopped (Manual)
13 No action Stopped (Auto) Started (Manual) Reconnect Network. Stopped (Auto) Stopped (Manual)
14 Start Heartbeat Started (Auto) Started (Manual) Repeat step from Primary active. Started (Auto) Stopped (Manual)

Note: The Neverfail Upgrade Plug-in can be found by navigating on the Neverfail Extranet to Product / Downloads -> Utilities etc. -> Upgrade Plug-in .

In the event an issue develops during this procedure or if you have questions, contact Neverfail Support before proceeding further.

Applies To

Neverfail Heartbeat V4.6.1 to V5.2.2


Related Information

None

KBID-1333

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