Roles and Responsibility on Continuity Cloud For Tier 1 and Tier 2 - SELF MANAGED



Though Neverfail Continuity Cloud Tier 1 and Tier 2 are not fully managed services, Neverfail Support is available to assist customers with restoration of business services hosted in the Neverfail Continuity Cloud by providing direction for using Neverfail Continuity Engine to restore normal operations.

However, ultimate responsibility for service restoration lies with the customer. 





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