After Uninstalling Neverfail Heartbeat, MSEXCHANGEDIAGNOSTICS Service Fails to Start

After Uninstalling Neverfail Heartbeat, MSEXCHANGEDIAGNOSTICS Service Fails to Start

Summary

This Knowledgebase article provides information about the MSEXCHANGEDIAGNOSTICS service failing to start after uninstalling Neverfail Heartbeat.


More Information

Note: Neverfail recommends that before attempting to uninstall Neverfail Heartbeat that you uninstall the Neverfail for IIS Plug-in using the Neverfail Heartbeat Management Client to prevent the occurrence of MSEXCHANGEDIAGNOSTICS service failing to start.

Symptom

After uninstalling Neverfail Heartbeat and rebooting the server, MSEXCHANGEDIAGNOSTOCS service fails to start.

Cause

Neverfail Heartbeat is unable to reset some services to automatic due to permission limitations.

Resolution

If the Neverfail Heartbeat for IIS Plug-in was not uninstalled using the Neverfail Heartbeat Management Client prior to uninstalling Neverfail Heartbeat, perform the following steps:

  1. Run the following commands in a command prompt (or copy - paste them in a .BAT file, and run it).

    Note: Ensure the commands are correctly spelled.

    sc create FixServiceStartup binPath= "cmd /K sc config schedule start= auto"
    sc start FixServiceStartup
    sc delete FixServiceStartup

    Note: When running the sc start FixServiceStartup command, the command will run for approximately 30 seconds and display the following expected output:

    [SC] StartService FAILED 1053: The service did not respond to the start or control request in a timely fashion.
  2. Start Service Control Manager and confirm that the Startup Type for the Task Scheduler service is set to Automatic .
  3. Reboot the server.


Applies To

Neverfail for Exchange with
Microsoft Exchange 2013 on Windows Server 2008 R2 and Windows Server 2012


Related Information

None

KBID-2602

    • Related Articles

    • Neverfail Continuity Engine v8.5 - Release Notes

      Summary This Knowledge base article provides information about the 8.5 release of Neverfail Continuity Engine and all subsequent updates to this release. Neverfail Continuity Engine v8.5 Update 7 The following information applies to ...
    • Neverfail for Exchange Plug-in v201.5.8 - Release Notes

      About Neverfail for Exchange Plug-in This Knowledgebase article provides information about this specific release of the Neverfail for Exchange Plug-in V201.5.8   The Neverfail for Exchange Plug-in provides protection for critical data, services, and ...
    • Neverfail for Exchange Plug-in v201.5.9 - Release Notes

      About Neverfail for Exchange Plug-in This Knowledgebase article provides information about this specific release of the Neverfail for Exchange Plug-in V201.5.9. The Neverfail for Exchange Plug-in provides protection for critical data, services, and ...
    • VMware vCenter Server Heartbeat 6.6 Update 2 - Release Notes

      VMware vCenter Server Heartbeat 6.6 Update 2 Release Notes VMware vCenter Server Heartbeat 6.6 Update 2 | Build 18600 Last Document Update: 15 June 2016 Check frequently for additions and updates to these release notes. This release of VMware vCenter ...
    • How to Stop and Start Applications in Neverfail Continuity Engine

      Summary This Knowledgebase article provides information about how to start and stop applications using the Engine Management Service. More Information Neverfail Continuity Engine allows you to stop and start applications and monitoring from the ...