How to enable DEBUG level logging on Neverfail Continuity Engine Management Service

How to enable DEBUG level logging on Neverfail Continuity Engine Management Service

Summary 

This Knowledgebase article provides information about how to enable DEBUG level logging on Neverfail Continuity Engine Management Service.

Procedure

To enable DEBUG level logging on Neverfail Continuity Engine Management Service:

On the Engine Management Server:

  1. Stop Neverfail Engine Management Web Services
  2. Go to "C:\Program Files\Neverfail\tomcat\apache-tomcat-x.x.xx\webapps\hbws\WEB-INF\classes"
  3. Rename log4j.properties file to log4j.properties.info
  4. Rename log4j.properties.debug file to log4j.properties
  5. Start Neverfail Engine Management Web Services
  6. Collect the DEBUG level logs from "C:\Program Files\Neverfail\tomcat\hblogs\HBWSLog.txt"

Recommendation: Once you've collected the DEBUG level logs, make sure you disable the DEBUG level logging by reverting back to the original log4j.properties file. To do this, on the Engine Management Server:

  1. Stop Neverfail Engine Management Web Services
  2. Go to "C:\Program Files\Neverfail\tomcat\apache-tomcat-x.x.xx\webapps\hbws\WEB-INF\classes"
  3. Rename log4j.properties file to log4j.properties.debug
  4. Rename log4j.properties.info file to log4j.properties
  5. Start Neverfail Engine Management Web Services

Applies to 

Neverfail Continuity Engine Management Service v8.5 Update 5 or later

    • Related Articles

    • Neverfail IT Continuity Engine v8.0 - Release Notes

      Summary This Knowledge base article provides information about this specific release of Neverfail IT Continuity Engine v8.0 More Information Supporting Documentation A listing of technical documents supporting this version of Neverfail IT Continuity ...

    • Neverfail Service Level Objectives (SLOs)

      Neverfail strives to provide the best service through incident data collection and by setting appropriate incident response times. These goals can be met with the assistance of clearly-defined Service Level Objectives (SLO) and by following Incident ...

    • Continuity Engine Product Architecture

      Learning objectives At the completion of this session, you should be able to: Identify major components of the Neverfail Continuity Engine product architecture. Describe major component configuration. Identify advantages of the Neverfail Continuity ...

    • Check Continuity Engine Server Status

      This article describes how to check server status by reviewing several indicators, including the system tray icon, the Server Details page and Applications page in EMS, and Windows services. Check Server Status Learning objectives At the end of the ...

    • How To Enable Neverfail Engine's Patch Management

      Summary This article provides information on how to enable Management Name feature for managing and patching a Passive server from a Neverfail cluster. More Information An Active server from a Neverfail cluster can communicate in the network the ...