Summary 

This Knowledgebase article provides information about how to enable DEBUG level logging on Neverfail Continuity Engine Management Service.

Procedure

To enable DEBUG level logging on Neverfail Continuity Engine Management Service:

On the Engine Management Server:

1. Stop Neverfail Engine Management Web Services
2. Go to "C:\Program Files\Neverfail\tomcat\apache-tomcat-x.x.xx\webapps\hbws\WEB-INF\classes"
3. Rename log4j.properties file to log4j.properties.info
4. Rename log4j.properties.debug file to log4j.properties
5. Start Neverfail Engine Management Web Services
6. Collect the DEBUG level logs from "C:\Program Files\Neverfail\tomcat\hblogs\HBWSLog.txt"

Recommendation: Once you've collected the DEBUG level logs, make sure you disable the DEBUG level logging by reverting back to the original log4j.properties file. To do this, on the Engine Management Server:

1. Stop Neverfail Engine Management Web Services
2. Go to "C:\Program Files\Neverfail\tomcat\apache-tomcat-x.x.xx\webapps\hbws\WEB-INF\classes"
3. Rename log4j.properties file to log4j.properties.debug
4. Rename log4j.properties.info file to log4j.properties
5. Start Neverfail Engine Management Web Services

Applies to 

Neverfail Continuity Engine Management Service v8.5 Update 5 or later