Summary
This Knowledgebase article and associated video presentations discuss how to present Continuity Engine to End Users. The goal of this article is to present partners with the skill to present the value adapting Continuity Engine to protect the most critical applications to potential customers.
Presenting Continuity Engine to end users is a key skill developed by our most successful Neverfail partners. This presentation sets the stage for prospects to understand who Neverfail is, the value of using Continuity Engine, typical use cases, and provide prospects with a live product demonstration.
This presentation, if delivered properly, should allow you to be able to properly position Continuity Engine, resulting in a deep understanding by your prospect.
During the initial part of the meeting (or even before the meeting), you should know the prospects required use case (high availability, disaster recovery or both). This will help you to tailor your presentation and give your pre-sales engineer the data the person will need to perform a software demo.
Here are the key takeaways you should be asking your customer during or after the presentation to make sure they fully understood the product.
- What are some of the benefits of working with a company like Neverfail?
- Neverfail has been in business for 20 years protecting the world's most mission critical Windows Servers. This includes a stellar list of enterprise customers.
- Why is Continuity Engine different than other continuity solutions on the market?
- It provides the highest level of protection with full application awareness to enable Continuity Engine to see what's happening inside the application server and restore business services in seconds.
- What failure events does Continuity Engine recover?
- Continuity Engine monitors the application (services, performance and accessibility), networking, operating system for failures.
- What are the three typical use cases for Continuity Engine?
- HA, DR, Tertiary
- What scenarios does Neverfail help?
- Single server failover, Multi-tiered application failover and full site failover.
- How does Neverfail Continuity Engine failover?
- Continuity Engine can failover based on monitoring the application server or can be triggered manually. In either case, Continuity Engine will orchestrate the full restoration on the server in 30 - 90 seconds including DNS redirection of users to the newly active server if necessary.
The videos are models for your team to study and practice to ensure they can deliver these sales presentations just like Neverfail does. The quiz for this section will cover different aspects of these videos.