This article provides information on how to manage or patch Neverfail Continuity Engine clusters through ConnectWise Automate (Web Control Center or Automate Control Center), using Passive Node Management feature.
An active logon account and valid license is needed for accessing ConnectWise Automate Web Control Center management solution. Here you have access to Agent or Automate Control Center installers.
Note: In the following sections we'll assume that ConnectWise Automate is enabled/configured in your organization.
Neverfail Continuity Engine servers should be able to access ConnectWise Automate in order to be managed remotely from there.
Thus, a Management Name and IP Address with access to ConnectWise Automate must be configured on each node, in order to be able to connect to ConnectWise Automate Portal when both in active or passive role.
ConnectWise Automate Agent is a software that should be installed on the managed-to-be servers. This agent connects to the ConnectWise Automate portal providing information related to machine status, etc., as well as means of remote support, patch management, auditing, reporting, scripts scheduling.
A way of deploying the agent on the managed-to-be Engine nodes is to download the Agent from the ConnectWise Automate Web Control Center > System> Installers then to manually install it on each node to be managed.
After the installation, the managed nodes will be visible on the ConnectWise Automate Web Control Center and Automate Control Center: notice the public name ("ag-cw") configured for both the active and passive nodes is used - this is a limitation of how Agent retrieves and broadcasts the Computer Name to the management portal. However, you can differentiate the nodes by their managed IP addresses:
The Computer Name, displayed on ConnectWise Automate portal, remains always the same and won't change when an Engine switchover occurs. This is an expected behavior as the Agent remains registered with its configured name rule - in this case based on Computer Name. But if you open a Control window for each Engine node, then you'll see the its actual name (new active node will be configured with public name; passive server will be configured with its management name):
All the Engine Cluster nodes registered in ConnectWise Automate can be managed or patched no matter if they're active or passive.
Neverfail Continuity Engine 8.5 and later