Mitel BluStar Plugin v201.5.1 - Release Notes

Mitel BluStar Plugin v201.5.1 - Release Notes

About Mitel BluStar Plugin

Mitel BluStar Plugin provides protection and proactively monitors the Mitel BluStar environment’s configuration data, services, and application data files.

Supported Versions and Platforms

  • Mitel BluStar 7.3.0
    • on Windows Server 2012 R2, Windows 2016, Windows 2019, Windows 2022 (where compatible)
    • using one of the following Databases either local or remote (where compatible)
      • SQL Server 2012, SQL Server 2014, SQL Server 2016, 2017, 2019 (where compatible)

What's new

  1. support for Mitel BluStar 7.3.0 system
    1. SQL Database Server* 
Notes: 
*SQL Server related services used by Mitel BluStar are protected by dedicated Neverfail SQL Server plug-in

Discovery | Control | Monitoring

Mitel BluStar Plugin discovery, control, monitoring and replication consists of the following:

  • Service Availability Control and Monitoring
  • Application Discovery and Monitoring 

Service Availability Control and Monitoring

Neverfail Engine monitors services specified by the plugins to ensure application availability. In the event that a specified service stops or fails, Neverfail Engine can take up to three pre-configured actions to remedy the issue.  The user may configure these reactions via the Continuity Engine Management Service User Interface.

When the plugin is installed, it scans all services to see if they are in the automatic or the started state. When the plugin is installed, all protected services will be set to manual (unless otherwise stated).

List of all Mitel BluStar services protected by this plugin:

  1. Mitel CloudLink Daemon (Mitel CloudLink Daemon)
  2. CtiServer (Mitel CTI Server)
  3. DALService (Mitel DAL Server)
  4. TsServiceManager (Mitel Service Manager)

SQL database instances protection 

  1. Note: Microsoft SQL Server database is protected by separate/dedicated SQL Server plugin solution..

Application Discovery and Monitoring 

Mitel BluStar Plugin automatically discovers the application's installed database instances, configuration files, registries and data storage paths, assuring protection and real-time replication for both application’s discovered data and detected services. The application protected items changes are dynamically discovered and applied through a set of dedicated tasks executed periodically.

Tasks - The following 'Tasks' are installed by Mitel BluStar Plugin:
  • Periodic
    • Protected Services Discovery
    • File Filter Discovery
    • Registry Filter Discovery

To configure/modify Periodic 'Tasks', follow the steps below:

  1. Select the desired 'Task'.
  2. Click on the Edit button at the top of the 'Tasks' pane.
  3. Configure/modify the 'Interval' field.

Note: 'Interval' is the only field available for configuration/modification and is measured in seconds.

     4. Click OK to save the changes.

Note: This dialog is also used to Enable/Disable the selected 'Task'. 

Install/Uninstall the Plugin

Recommended/Automated - Install Plugin Via Continuity Engine Management Service (EMS)

Procedure:

  1. Install the latest GA version of Continuity Engine Management Service.
  2. Login to EMS WebUI then install Continuity Engine on the target Mitel BluStar servers

Manual - Install Plugin Via the Neverfail Advanced Management Client

The Mitel BluStar Plugin can be installed either via the Neverfail CE deployment process or by using Application -> Plugins in the Neverfail Advanced Management Client using the procedure below. Neverfail recommends that for initial deployments of Mitel BluStar Plugin, installation should be performed using Engine Management Service.

Procedure:

  1. Unzip the Mitel BluStar Plugin to the desired location.
  2. Launch the Neverfail Advanced Management Client.
  3. Navigate to Application -> Plugins .
  4. Click on the Install 
  5. Click the Browse button and navigate to the location of the <plugin name>.dll 
  6. Click OK to complete the installation.
  7. Repeat this process for each individual plugin.
To remove/uninstall the Mitel BluStar Plugin, follow the steps below:
  1. Launch the Neverfail Advanced Management Client.
  2. Navigate to Application -> Plugins .
  3. Select the desired plugin to be removed/uninstalled.
  4. Click on the Uninstall button in the 'Plugins' pane.
  5. When the plugin is uninstalled, the files are not removed. This is by design for future functionality and therefore the following workaround is provided:
    1. Copy the contents of the r2\plugins\<sponsor>\<version> folder to a different location (e.g. C:\temp).
    2. Delete the contents of the r2\plugins\<sponsor>\<version> 
    3. To reinstall the plugin, when prompted for the location of the plugin files, navigate to the new folder location (e.g. C:\temp).
Note: As an alternative, reinstallation can be accomplished by using the downloaded files from the original download location after removing the plugin.

Applies To

Mitel BluStar Plugin 201.5.1


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