Neverfail for Mitel MiContact Center Business Plug-in provides protection and proactively monitors the Mitel MiContact Center Business environment’s configuration data, services, and application data files.
Supported Versions and Platforms
- MiContact Center Business R10.0/SIP, MiContact Center Business 9.5, MiContact Center Business 9.3, MiContact Center Server v9.0 (both Main/Enterprise and Remote installation versions)
- on Windows Server 2008 R2 SP1, Windows Server 2012, Windows Server 2012 R2, Windows 2016, Windows 2019, Windows 2022 (where compatible)
- using one of the following Databases either local or remote (where compatible)
- SQL Server 2012, SQL Server 2014, SQL Server 2016, 2017, 2019 (where compatible)
What's new
- Elasticsearch availability rule disabled by default. Requires elasticsearch user/password editing.
- Elasticsearch rule header change to correct the website availability check.
Monitoring
For Neverfail for Mitel MiContact Center Business Plug-in, monitoring consists of the following:
- Service Availability Monitoring
- Application Monitoring
- Performance and Application Health Monitoring
Service Availability Monitoring
Neverfail Engine monitors services specified by the plug-ins to ensure application availability. In the event that a specified service stops or fails, Neverfail Engine can take up to three pre-configured actions to remedy the issue.
Application Monitoring
Tasks - The following 'Tasks' are installed by Neverfail for Mitel MiContact Center Business Plug-in:
- Pre Start (services optimized start)
- Pre Stop (services optimized stop)
- Periodic
- Protected Services Discovery
- File Filter Discovery
- Registry Filter Discovery
To configure/modify Periodic 'Tasks', follow the steps below:
- Using the Neverfail Advanced Management Client, click on Application -> Tasks .
- Select the desired 'Task'.
- Click on the Edit button at the top of the 'Tasks' pane.
- Configure/modify the 'Interval' field.
Note: 'Interval' is the only field available for configuration/modification and is measured in seconds.
- Click OK to save the changes.
Note: This dialog is also used to Enable/Disable the selected 'Task'.
Rules – The following 'Rules' are installed by Neverfail for Mitel MiContact Center Business Plug-in:
- CCM Enterprise Server\Execution Cycle
-
Check execution cycle : verifies if execution cycle > 10s and triggers a configurable action when condition is met (default = log warning message). Enabled by default on Enterprise/Main Server. Disabled by default on Remote Server.
-
Check healthy system : verifies if execution cycle > 2s and triggers a configurable action when condition is met (default = log warning message). Enabled by default on Enterprise/Main Server. Disabled by default on Remote Server.
- Application availability
-
Check AuthorizationServer availability : verifies Authorization Service health; configured by default to use the local system credentials, but offers also the option to configure another user account credentials. Disabled by default on Remote Server.
-
Check Elasticsearch availability : verifies Elasticsearch health; configured by default to use the local system credentials, but offers also the option to configure another user account credentials. Disabled by default on Remote Server.
-
Check MiCCSDK availability : verifies MiCC SDK health; configured by default to use the local system credentials, but offers also the option to configure another user account credentials. Disabled by default on Remote Server.
- Message Queuing
-
Private queue(s) size : checks each minute the size of the configured queues; one can edit the list of the private queues (coma-separated) to be monitored and a specified threshold which applies to all queues from the list. Default monitored queues: router_queue and router_queue_control . Disabled by default if the limit message storage is not defined/set.
-
Check limit message storage : this checks each minute if the Message Queuing Limit Storage doesn’t exceed the configured limit. Disabled by default if the limit message storage is not defined/set.
When the plug-in is installed, all protected services will be set to manual unless otherwise stated.
This is the list of all services protected by this plug-in:
On Enterprise/Main MiCC server:
- MiContact Center Server Monitor (ServerMonitoringAgent) (built-in watchdog service)
- MiContact Center Mass Transit Runtime (prairieFyre.Services.MassTransitRuntimeServices)
- Elasticsearch 2.4.1 (elasticsearch-service-x64) (MiCC-B 9.0; replaced in 9.5)
- Elasticsearch 8.4.2 (elasticsearchv8) (elasticsearchv8) - (service changed in MiCC-B 9.5 - added in 201.5.3)
- MiContact Center Configuration Manager (prairieFyre Config Service)
- MiContact Center Auditor (prairieFyre Auditor Server)
- MiContact Center Data Collection (prairieFyre Collector Service (v5)
- MiContact Center Data Synchronization (prairieFyre Data Synchronization Service)
- MiContact Center Enterprise (prairieFyre .Net Enterprise Server)
- MiContact Center Inbound Router (prairieFyre Routing Inbound Service)
- MiContact Center Maintenance Alarm Dispatcher (MaintenanceAlarmDispatcher)
- MiContact Center Media Router (prairieFyre Routing Media Service)
- MiContact Center MiTAI Proxy (prairieFyre MiTAI Proxy Server)
- MiContact Center Music on Hold (IvrMusic)
- MiContact Center Outbound Router (prairieFyre Routing Outbound Service)
- MiContact Center Reporter (prairieFyre Reporting Service)
- MiContact Center Scheduling (ServiceCCS)
- MiContact Center Sms (MiContact Center Sms)
- MiContact Center SQL Writer (prairieFyre SQLWriter)
- MiContact Center Storage (prairieFyre Storage Service)
- MiContact Center UPiQ (prairieFyre Routing UPiQ Service)
- MiContact Center Wallboard (PFWallboarder)
- MiContact Center WFM Connector (prairieFyre Workforce Management Service)
- MiContact Center HPiQ Router (MiContact Center Routing HPiQ Service) - s(ervice added in MiCC-B 9.5 - added in 201.5.3)
- FreeSWITCH (FreeSWITCH) – (service present in MiCC-B R10/SIP – added in 201.5.4)
On Remote MiCC server:
- MiContact Center Server Monitor (ServerMonitoringAgent) (built-in watchdog service)
- MiContact Center Data Collection (prairieFyre Collector Service (v5))
- MiContact Center Inbound Router (prairieFyre Routing Inbound Service)
- MiContact Center MiTAI Proxy (prairieFyre MiTAI Proxy Server)
- MiContact Center Music on Hold (IvrMusic)
- MiContact Center Outbound Router (prairieFyre Routing Outbound Service)
- MiContact Center Updater (UpdaterService)
- MiContact Center UPiQ (prairieFyre Routing UPiQ Service)
- MiContact Center Wallboard (PFWallboarder)
- MiContact Center HPiQ Router (MiContact Center Routing HPiQ Service) - (service added in MiCC-B 9.5 - added in 201.5.3)
Note : The SQL Server and IIS Server related services used by Mitel MiContact Center Business Server are protected by dedicated Neverfail for SQLServer and IISServer plug-ins.
Applies To
Neverfail for Mitel MiContact Center Business Plug-in 201.5.5