Neverfail for Neverfail for OpenText CX-E Voice Plugin Version 201.23.2 - Release Notes

Neverfail for Neverfail for OpenText CX-E Voice Plugin Version 201.23.2 - Release Notes

About Neverfail for OpenText CX-E Voice Plugin

Neverfail for OpenText CX-E Voice Plugin provides protection and proactively monitors the OpenText CX-E Voice environment’s, configuration data, services, and application data files.

What's new

Added support for CX-E Voice version 23.2. 

Supported Versions

  • OpenText CX-E Voice (formerly xMedius/AVST CX-E/CallXpress) up to version 23.2 on
    • Windows Server Standard and Datacenter (versions 2008R2 up to 2022 where compatible)

Monitoring

Neverfail for OpenText CX-E Voice Plugin monitoring consists of the following:
  • Service Availability Monitoring
  • Application Monitoring
  • Protected Data Monitoring and Replication

Service Availability Monitoring

Neverfail Engine monitors services specified by the plugins to ensure application availability. In the event that a specified service stops or fails, Neverfail Engine can take up to three pre-configured actions to remedy the issue.

When the plugin is installed, all protected services will be set to manual unless otherwise stated.


Application Monitoring

Tasks - The following 'Tasks' are installed by Neverfail for OpenText CX-E Voice Plugin:

  • Periodic
    • Protected Services Discovery
    • File Filter Discovery
    • Registry Filter Discovery
To configure/modify Periodic 'Tasks', follow the steps below:
  1. Using the Neverfail Advanced Management Client, click on Application -> Tasks .
  2. Select the desired 'Task'.
  3. Click on the Edit button at the top of the 'Tasks' pane.
  4. Configure/modify the 'Interval' field.

Note: 'Interval' is the only field available for configuration/modification and is measured in seconds.

  1. Click OK to save the changes.

Note: This dialog is also used to Enable/Disable the selected 'Task'.

Protected Data Monitoring and Replication

When the Neverfail for OpenText CX-E Voice Plugin is installed, it will determine the current installation of OpenText CX-E Voice application, with the corresponding data files and registry locations. It will also determine the configuration, application and user data associated with OpenText CX-E Voice application. 
These files will be protected  by the plug-in's automatic filter discovery mechanism, i.e. their contents will be synchronized, and subsequent updates replicated to the passive server.

Install/Uninstall the Neverfail for OpenText CX-E Voice Plug-in via the Advanced Management Client

To install the Neverfail for OpenText CX-E Voice Plug-in, follow the steps below:

  1. Unzip the Neverfail for OpenText CX-E Voice Plugin to the desired location. 
  2. Launch the Advanced Management Client.
  3. Navigate to Application -> Plugins.
  4. Click on the Install button.
  5. Click the Browse button and navigate to the location of the TelephonyServerNFPlugin.dll file.
  6. Click OK to complete the installation.

To remove/uninstall the Neverfail for OpenText CX-E Voice Plugin follow the steps below:

  1. Launch the Advanced Management Client.
  2. Navigate to Application -> Plugins.
  3. Select the desired plug-in to be removed/uninstalled.
  4. Click on the Uninstall button in the Plugins pane.
  5. When the plugin is uninstalled, the files are not removed.  This is by design for future functionality and therefore the following workaround is provided:
  6. Copy the contents of the r2\plugins\<sponsor>\<version> folder to a different location (e.g. C:\temp).
  7. Delete the contents of the r2\plugins\<sponsor>\<version> folder.
  8. To reinstall the plug-in, when prompted for the location of the plug\in files, navigate to the new folder location (e.g. C:\temp).

Note: As an alternative, reinstallation can be accomplished by using the download files from the original download location after removing the plugin.

Applies To

Neverfail for OpenText CX-E Voice Plugin v201.23.2