Neverfail for Veeam Backup & Replication 9.5 Plug-ins suite - Release Notes

Neverfail for Veeam Backup & Replication 9.5 Plug-ins suite - Release Notes

About Neverfail for Veeam Backup & Replication 9.5 Plug-ins suite

Neverfail for Veeam Backup & Replication 9.5 Plug-ins suite consists of six plug-ins bundled together to support Veeam Backup & Replication 9.5. Each plug-in addresses specific functions and services for the various components of Veeam Backup & Replication 9.5 protected by Neverfail IT Continuity Engine. 

Neverfail for Veeam Backup & Replication 9.5 Plug-ins proactively monitor the Veeam Backup & Replication 9.5 environment. Neverfail for Veeam Backup & Replication 9.5 Plug-ins provide protection for all associated Veeam Backup & Replication 9.5 configuration data, services, and application data files.

 

Supported Versions and Platforms

  • Veeam Backup & Replication 9.5 U4
  • Veeam Backup & Replication 9.5 U3
    • running on any of the supported operating systems listed below:
      • Microsoft Windows Server 2016
      • Microsoft Windows Server 2012 R2
      • Microsoft Windows Server 2012
      • Microsoft Windows Server 2008 R2 SP1 

 

Known Issues

  • A hotfix for Veeam Backup & Replication Server 9.5 caused Veeam Backup Service not starting as it's first in the list and requires Veeam Broker Service to be started first. As there is no dependency defined between Veeam Backup Service and Veeam Broker Servce, the Veeam Broker Service is not started even if it's clearly required.  Workaround: From Advanced Management Client > Applications > Services change the service start/stop order as desired using Move up/Move down arrows. (EN-3536)
  • When Rescan backup repositories and Rescan scale-out backup repositories rules are evaluating, the other tasks are postponed until the rule returns a result. The duration of the rule evaluation depends on environment, number of repositories and their response time. (EN-3528)

 

Monitoring  

Neverfail for Veeam Backup & Replication 9.5 Plug-ins Suite provides application protection intelligence, as follows:

  • Application Service Availability Monitoring
  • Application Health and Performance Monitoring
  • Application Data and Configuration Monitoring and Replication 

 

Application Service Availability Monitoring

Neverfail Engine monitors services specified by the plug-ins to ensure application availability. In the event that a specified service stops or fails, Neverfail Engine can take up to three pre-configured actions to remedy the issue. When the plug-in is installed, all protected services will be set to manual unless otherwise stated.

Each configurable Veeam Backup & Replication role is protected by a corresponding plug-in; following section enumerates the list of the services protected by each of the plug-ins in the suite:

Veeam Backup & Replication Plugin

This is a list of all services protected by this plug-in:

  • Veeam Backup Service
  • Veeam Broker Service
  • Veeam Cloud Connect Service
  • Veeam Data Mover Service
  • Veeam Distribution Service
  • Veeam Guest Catalog Service
  • Veeam Installer Service
  • Veeam Mount Service
  • Veeam vPower NFS Service 

Veeam Backup Enterprise Manager Plugin

This is a list of all services protected by this plug-in:

  • Veeam Backup Enterprise Manager
  • Veeam Data Mover Service
  • Veeam Guest Catalog Service
  • Veeam RESTful API Service

Veeam Availability Console Plugin

This is a list of all services protected by this plug-in:

  • Veeam Agent Routing Service 
  • Veeam Management Portal Service
  • Veeam Availability Console plugin for ConnectWise Manage (new in v9.5U4)

Veeam Backup Proxy Plugin

This is a list of all services protected by this plug-in:

  • Veeam Data Mover Service
  • Veeam Installer Service
  • Veeam Hyper-V Integration Service - only for off-host backup proxy

Veeam WAN Accelerator Plugin

This is a list of all services protected by this plug-in:

  • Veeam Installer Service
  • Veeam Data Mover Service
  • Veeam WAN Accelerator Service

Veeam Cloud Gateway Plugin

This is a list of all services protected by this plug-in:

  • Veeam Cloud Gateway Service
  • Veeam Installer Service
  • Veeam Data Mover Service 

 

Application Health and Performance Monitoring  

Rules - The following 'Rules' are installed by Neverfail for Veeam Backup & Replication 9.5 Plug-ins:

Veeam Backup & Replication 9.5

Note: Every rule of the Veeam Backup & Replication 9.5 Plugin uses the plugin’s configured credential. If the username or password field is empty, the Local System account will be used.  

  • Server availability
  • Rescan backup repositories:
    • The backup repositories can be filtered using inclusions and exclusions.
    • When inclusion field is empty, all the backup repositories are included.
    • The included or excluded backup repositories can be enumerated, separated by commas.
    • The ‘*’ wildcard replaces any number of literal characters, e.g. "backup*' =  any backup repository which starts with “backup”.
    • If no backup repository is found in 3 consecutive checks, the rule will be disabled.
    • The rule is triggered when one or more of rescaned repositories have another status than "Success"
  • Rescan scale-out backup repositories:
    • The scale-out backup repositories can be filtered using inclusions and exclusions.
    • When inclusion field is empty, all the scale-out backup repositories are included.
    • The included or excluded scale-out backup repositories can be enumerated, separated by commas.
    • The ‘*’ wildcard replaces any number of literal characters, e.g. "backup*' = any scale-out backup repository which starts with “backup”.
    • If no scale-out backup repository is found in 3 consecutive checks, the rule will be disabled.
    • The rule is triggered when one or more of rescaned repositories have another status than "Success"
  • Rescan service providers:
    • If no service provider is found, the rule will be disabled
    • The rule is triggered when service providers rescan fails.

Veeam Backup Enterprise Manager 9.5

  • Check Veeam Enterprise Manager status
    • Use Veeam Backup Enterprise Manager API to verify login status, username and password are mandatory. The rule is triggered when the login fails.
  • Check Cloud Connect Portal status
    • Verify Check Cloud Connect Portal login status, tenant username and password are mandatory.  The rule is triggered when the login fails.

Veeam Availability Console 2.0

  • Check Veeam Availability Console status
    • Verify Veeam Availability Console login status, username and password are mandatory. The rule is triggered when the login fails.

 To configure/modify these 'Rules', follow the steps below:

  1. Using the Neverfail Advanced Management Client, click on Application-> Rules.
  2. Select the desired 'Rule'.
  3. Click on the Edit button at the top of the 'Rules' pane.
  4. Configure/modify the desired fields (listed below):1
    • Condition: (the condition being evaluated) for example, see the Note above.
    • Interval: (the length of time the condition exists)
    • On Failure: (action to take upon first failure) Note: The default is set to 'Log Warning'.
  1. Click OK to save the changes.

Note: This dialog is also used to Enable/Disable the selected 'Rule'. 

Tasks - The following 'Tasks' are installed by Neverfail for Veeam Backup & Replication 9.5 Plugin suite: 

  • Pre Start
  • Periodic 
    • Protected Services Discovery
    • File Filter Discovery
    • Registry Filter Discovery

To configure/modify Periodic 'Tasks', follow the steps below:

  1. Using the Neverfail Advanced Management Client, click on Application-> Tasks.
  2. Select the desired 'Task'.
  3. Click on the Edit button at the top of the 'Tasks' pane.
  4. Configure/modify the 'Interval' field. 

    Note: 'Interval' is the only field available for configuration/modification and is measured in seconds (secs).
  5. Click OK to save the changes.

Note: This dialog is also used to Enable/Disable the selected 'Task'.

 

Application Data and Configuration Monitoring and Replication

Each of the plug-ins in the suite defines an application protected data set consisting in

  • All registry data, security certificates, and configuration files.
  • All local stored application data files

The protected data set is initially discovered and configured at installation time; subsequently the data set is being monitored - any detected change will be replicated and applied on the stand-by passive servers.

 

Install/Uninstall the Neverfail for Veeam Backup & Replication 9.5 Plug-ins Via the Neverfail Advanced Management Client

The Neverfail for Veeam Backup & Replication 9.5 Plug-ins can be installed either via the Neverfail CE deployment process or by using Application -> Plugins in the Neverfail Advanced Management Client using the procedure below. Neverfail recommends that for initial deployments of Neverfail for Veeam Backup & Replication 9.5 Plug-ins, installation should be performed using Engine Management Service.

To manually install the Neverfail for Veeam Backup & Replication 9.5 Plug-ins, follow the steps below:

  1. Unzip the Neverfail Veeam Backup & Replication 9.5 Plug-ins to the desired location.
  2. Launch the Neverfail Advanced Management Client.
  3. Navigate to Application-> Plugins.
  4. Click on the Install
  5. Click the Browse button and navigate to the location of the <plug-in name>.dll file.
  6. Click OK to complete the installation.
  7. Repeat this process for each one of the individual plug-ins.

To remove/uninstall the Neverfail for Veeam Backup & Replication 9.5 Plug-ins, follow the steps below:

  1. Launch the Neverfail Advanced Management Client.
  2. Navigate to Application-> Plugins.
  3. Select the desired plug-in to be removed/uninstalled.
  4. Click on the Uninstall button in the 'Plugins' pane.
  5. When the plug-in is uninstalled, the files are not removed.  This is by design for future functionality and therefore the following workaround is provided:
  6. Copy the contents of the r2\plugins\<sponsor>\<version>folder to a different location (e.g. C:\temp).
  7. Delete the contents of the r2\plugins\<sponsor>\<version>folder.
  8. To reinstall the plug-in, when prompted for the location of the plug-in files, navigate to the new folder location (e.g. C:\temp).

Note: As an alternative, reinstallation can be accomplished by using the downloaded files from the original download location after removing the plug-in.

Important: After installation of the Veeam Backup & Replication Plug-in,  you can configure a username and password via the Edit Plug-ins dialog. This account will be used by the tasks and rules defined by the plugin instead of the Local System account configured by default at plugin installation.

 

Applies To

Neverfail for Veeam Backup & Replication 9.5 Plug-ins

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