Configure organization settings

Once you create your first organization, we recommend configuring the following settings.

1. Log in to your Neverfail Workspaces account.
2. Go to Organizations.
3. Click the Settings tab.
4. This section allows you to customize the following settings:
   • Allow password reset: enable this option to allow users to reset their account password.
   • Allow self creation: enable this option to allow organization members to create user accounts on their own. In order to create an account the email address a new user must enter at the time of account creation has to match the email domain specified for that organization. This ensure that the email will be sent to an address associated with the organization.
   • Allow ID Modification: Allows a user to modify their account name, phone number, email address which is their login name, and add a new Avatar to their account. The User modification is done on their profile screen located on the home screen.
   • Self-creation limit: When you check the box to Allow Self Creation a new field will be presented to define the number of accounts that new users can create. With this setting you can prevent the creation of a large number of account at one time.
   • Support email: define the email address that will receive alerts for your organization, and your organization members can send support requests to.
5. Once you've configured the desired settings, click Save.

Configure SMTP gateway settings

By default emails sent to users come from a neverfail.com address, however, you can change this to use a different email address by modifying the SMTP Gateway settings.

Follow the steps below to configure settings for the SMTP gateway.

1. Log in to your Neverfail Workspaces account.
2. Go to Organizations.
3. Click the Settings tab.
4. Scroll down to the SMTP gateway settings section.
5. Enter your own settings in the dedicated fields:
   • Gateway Name: the friendly name for your SMTP gateway
   • FQDN: the public FQDN of the gateway, for example: email.company.com
   • Port: normally 25 but this depends upon you setup. Talk to your mail administrator for configuration details.
   • User name
   • Password
   • Sender address: The address you want end users to see as the sender.
   • Sender description
   • SSL mode (SSL or TLS): Ask your administrator which setting is correct for your environment.
6. Click Save.
7. Click Test SMTP gateway to validate the new settings.

Set RDP Preferences

Follow the steps below to configure settings for the RDP Preferences. By configuring this setting within the Organization's settings screen it will become the default setting. You can still set

1. Log in to your Neverfail Workspaces account.
2. Go to Organizations.
3. Click the Settings tab.
4. Scroll down to the RDP Preference section.