Summary

This Knowledge base article provides information about this specific release of the Plug-in for Symantec Mail Security for Exchange.

More Information

The Plug-in for Symantec Mail Security for Exchange provides file and registry filters that replicate critical data and monitors the performance of critical components of the Symantec Mail Security for Exchange application.  

Release Notes for:

• Plug-in for Symantec Mail Security for Exchange V201.5.4

Supported Versions of Microsoft Exchange

x64 / Intel 64 Platform (64-bit hardware)

• Microsoft Exchange 2016
• Microsoft Exchange 2013
• Microsoft Exchange 2010 
• Microsoft Exchange 2007

The IA-64 Itanium Platform is not supported.  

Supported Versions of Symantec Mail Security for Exchange

• Symantec Mail Security for Microsoft Exchange v7.9
• Symantec Mail Security for Microsoft Exchange v7.5
• Symantec Mail Security for Exchange v6.5
• Symantec Mail Security for Exchange V5.0
• Symantec Information Foundation Mail Security for Exchange V6.0 (32-bit & 64-bit)  

New Features

• Added support for Symantec Mail Security v7.9. 

Changed Features

• This plug-in supersedes the previous released Plug-in for Symantec Mail Security for Exchange for Neverfail Heartbeat / Neverfail Continuity Engine
• Inclusion file filters have been updated
• Protected services updated

Protected Services

This is a list of all services protected by this plug-in. Please note that where a plug-in supports multiple vendor versions, some services may not be present in a particular version.

• Symantec Mail Security for Microsoft Exchange (SMSMSE)
• Symantec Mail Security Spam Statistics (SAVFMSESpamStatsManager)
• Symantec Mail Security Utility Service (SAVFMSESpamStatsManager)
• Symantec Spam Folder Agent for Exchange (BMISFA)
• LUA Apache Tomcat (LUATomcat) - only for SMSMSE 7.5
• LUA PostgreSQL (LUA PostgreSQL) - only for SMSMSE 7.5
• Symantec Update Manager (SMSUM) – only for SMSMSE 7.9

Protected Data

This is a description of the protected data set that was determined when the plug-in was installed. Please note that exact filters will be based on the configuration of the application when the plug-in was installed.

• All registry configurations are protected by this plug-in;
• File filters protect the Symantec Mail Security configuration, data and log files.

Automatic Filter Discovery

The plug-in does not provide a filter discovery component. The plug-in will need to be uninstalled and reinstalled using the procedures listed above if the application is reconfigured so that new locations are specified for files that are currently protected.

Virus Definition protection considerations

Virus Definitions are handled in the following manner:

• The virus definitions DAT files obtained from the Auto Update component are not protected. This is because the update schedule can be run on the passive server causing apply exceptions because the files are in use.
• If there is a management IP address available on the passive server then scheduled DAT updates can occur when the server is passive.
• In cases where there is no management IP address the latest DATs are obtained when the server becomes active because Symantec’s LiveUpdate is run as a PreStart command.
• For Symantec Mail Security for Exchange v7.5 (or newer), the virus definitions files are protected and they will be replicated on the passive servers, being enough to run the update only on the active server. The scheduled update won’t run on the passive servers.

Install/Uninstall the Plug-in for Symantec Mail Security for Exchange Via the Neverfail Advanced Management Client

Symantec Mail Security for Exchange Plug-in can be installed either via the Neverfail CE deployment process or by using Application -> Plugins in the Neverfail Advanced Management Client using the procedure below. Neverfail recommends that for initial deployments of Symantec Mail Security for Exchange Plug-in, installation should be performed using Engine Management Service. To manually install the Symantec Mail Security for Exchange Plug-in, follow the steps below:

1. Unzip the Plug-in for Symantec Mail Security for Exchange to the desired location. 
2. Launch the Neverfail Advanced Management Client.
3. Navigate to Application-> Plugins.
4. Click on the Install
5. Click the Browse button and navigate to the location of the 'SymantecNFPlugin.dll' file.
6. Click OK to complete the installation.

To remove/uninstall the Plug-in for Symantec Mail Security for Exchange, follow the steps below:

1. Launch the Neverfail Advanced Management Client.
2. Navigate to Application-> Plugins.
3. Select the desired plug-in to be removed/uninstalled.
4. Click on the Uninstall button in the 'Plugins' pane.
5. When the plug-in is uninstalled, the files are not removed.  This is by design for future functionality and therefore the following workaround is provided:
   1. Copy the contents of the r2\plugins\<sponsor>\<version> folder to a different location (e.g. C:\temp).
   2. Delete the contents of the r2\plugins\<sponsor>\<version> folder.
   3. To reinstall the plug-in, when prompted for the location of the plug-in files, navigate to the new folder location (e.g. C:\temp).

Note: As an alternative, re-installation can be accomplished by using the download files from the original download location after removing the plug-in.

Applies To

Plug-in for Symantec Mail Security for Exchange v201.5.4