Continuity Engine - Subscription Licensing Model

Continuity Engine - Subscription Licensing Model

Announcing subscription licensing model

Neverfail has introduced a new license model for new and existing customers of Neverfail Continuity Engine, starting woth version 9.0. With the new licensing model, Neverfail has introduced a new licensing server that will enable subscription based usage of Continuity Engine.

This new license service is cloud based. So for most use cases, the Engine Management Service (EMS) must have ongoing communications with Engine License Service (ELS). This provides Neverfail the following capabilities:

  1. ELS allows the EMS to request a license activation via a license activation key.

  2. ELS then pushes the generated license keys to the local EMS.

  3. EMS then pushes the license key to the protected application server.

  4. EMS sends base license telemetry information to Neverfail daily. This provides Neverfail with license related information that determines if the license key is valid or not. Invalid license keys can be proactively detected which can be addressed by Neverfail support. Licenses can become invalid due to changes of server names and upgrading of the OS.

How does the new license work?

If you are a new customer of Neverfail, you will receive automatically during product fulfillment, a “License Authorization”, a “License activation key“ and your “CustomerID” in an email message. This is how it will be implemented:

  1. Neverfail will issue an authorization number. This is not the license key, but the formal identifier of your purchased authorization.

  2. Neverfail will issue a license activation key. This is required in the online license key generation which will be applied to your protected application server.

  3. Neverfail will issue a customer ID number. This is for you to identify your instance when you add the activation key to the online licensing wizard in order to generate and apply a license key on your protected application server.

  4. You will use the customer ID and license activation key as input into the License server> Online licensing wizard.

  5. The ELS will generate the new license key via EMS request.

  6. The EMS will then apply the new license key to your protected application server.

For new customers

  1. Neverfail has two new license types Term and Rental. Both licenses are part of our new subscription model. Both require communication with the ELS. The only exception is a term license that is deployed in a HIGHLY secured environment. In this case, Neverfail Support will generate (on request) what is called an “Offline” activated license key from the authorization number of the corresponding customer ID. However this is still a term license and is subject to subscription rules.

  2. VERY IMPORTANT: Neverfail subscription licenses will stop replication 30 days after the expiration date if the annual subscription is not renewed. To continue service, a new license key must be generated and installed once the annual renewal is paid.


For existing customers

  1. Read Option 1 and 2 in “For New Customers”

  2. Before upgrading to the latest version of continuity Engine, you will need to open a ticket with Neverfail support to generate a new customer ID and a license authorization for each protected application server.

  3. You will then receive at least one email from Neverfail with your new customer ID and license authorization number.

  4. Upon entering the upgrade wizard, you will be asked to confirm the conversion from perpetual to term licenses. Once you agree, you can proceed to upgrade. It will upgrade your protected application server to latest version of Continuity Engine automatically and on all nodes.

  5. The license server wizard requires the customer ID and activation key to generate the license key.

  6. VERY IMPORTANT: You will have 3 days to apply the new license (via apply license wizard) once the upgrade is completed as the old perpetual licenses will be deactivated.

License comparison

Functional License Requirements
Term (Yearly)

Rental (Monthly)
Has Expiration Date
X

X
Neverfail Not Obligated to Continue Term Agreement at Expiration
X

X
Licensee Must Stop Use of Product if No Continuation of Term Agreement
X

X
Licensee Must Remove Product if No Continuation of Term Agreement
X

X
Licensee will be Billed on a Yearly Basis for Continuation of Term Agreement
X

--
Licensee will be Billed on a Monthly Basis for Continuation of Term Agreement
--

X
Licensee is required to Maintain EMS Connection to Neverfail Licensing Server
X

X
Licensee can choose to terminate the Rental Agreement at Any Time
--

--
Licensee can choose to terminate the Term Agreement with No Penalty at the End of the Term
X

--
Licensee Software will Automatically Shutdown if Continuation of Term Agreement is Unpaid
X

X
Licensee will be be able to Access Support Services and Software Upgrades During Term
X

X
Licensee can use Documentation Solely for the Use of Licensed Software
X

X
Licensee can make copies of the Licensed Software for Backup and Archival Use
X

X
License can only be installed on one Application Server at a time.
X

X
Licensee can Transfer License to another Server (only once)
Only at the End Term Date

--


PLEASE NOTE: You are not required to fully upgrade to the latest version of Continuity Engine. You can still use Continuity Engine version 8 with a perpetual license. However, in the future version 8 of Continuity Engine will eventually go to end of life and support will end. Unless otherwise notified by Neverfail, the only path forward is upgrading to version 9 or above with the subscription licensing model. For more information on the details of the licensing options, please read the EULA.


    • Related Articles

    • Licensing Neverfail Continuity Engine (Subscription Licensing Model)

      Summary This Knowledgebase article discusses how to present Continuity Engine licensing options to end users. The goal of this article is to present partners with the skills to present the subscription licencing model and how it is different from ...
    • Neverfail Continuity Engine v8.1 - Release Notes

      Summary This Knowledge base article provides information about this specific release of Neverfail Continuity Engine v8.1 More Information Supporting Documentation A listing of technical documents supporting this version of Neverfail Continuity ...
    • Continuity Engine Troubleshooting - Invalid License

      This adticle introduces you to license related problems that you may encounter durig routine operations. Invalid License Learning objectives  At the completion of this session you should be able to: identify the symptoms of an invalid Neverfail ...
    • Continuity Engine Product Architecture

      Learning objectives At the completion of this session, you should be able to: Identify major components of the Neverfail Continuity Engine product architecture. Describe major component configuration. Identify advantages of the Neverfail Continuity ...
    • Neverfail IT Continuity Engine v8.0 - Release Notes

      Summary This Knowledge base article provides information about this specific release of Neverfail IT Continuity Engine v8.0 More Information Supporting Documentation A listing of technical documents supporting this version of Neverfail IT Continuity ...