Self-Service Offline Licensing: How to Claim a License Key for a Deployment Not Managed via Engine Management Service

Self-Service Offline Licensing: How to Claim a License Key for a Deployment Not Managed via Engine Management Service

Summary

Self-service offline licensing enables customers to claim license keys directly from Engine Management Service for deployments which are not managed via Engine Management Service (EMS).

Procedure

This procedure may be used for provisioning license keys compatible with Continuity Engine supported versions, on those deployments which, for a specific reason, cannot be managed via EMS.

Prerequisites

  1. current-version Engine Management Service (EMS) installed on any Windows OS machine with access to internet. The "Continuity Engine vXX (64-bit Windows Service Installer)" .msi file (that installs EMS) can be downloaded from the Download section : https://support.neverfail.com/portal/en/kb/articles/neverfail-continuity-engine
    1. Continuity Engine deployment completed on the target Production server (candidate for licensing). 
    2. Valid License Activation Key and Customer ID corresponding to Engine deployment licensing target: customers receives these License Authorization credentials upon Software Subscription purchase.

    Procedure for EMS v17 (or newer)

    1. On active Engine node: retrieve Scope telemetry XML file, copied from %programdata%\Neverfail-SCOPE\Data\24 Hour Data folder on the active Engine node. (*only telemetry data for Engine deployments with valid license subscription is accepted for upload)
    2. On EMS: login to Web UI (https://<EMS-name-or-IP>:9727/web-ui/#/login) using a local administrator account 
      1. On EMS: navigate to Support> Claim license key and click Claim.  

      2. Provide your supplied credentials License Activation Key, Customer ID  along with SCOPE telemetry XML file. 

      3. Accept EULA if needed then Copy/Save the generated License Key.                                                                                                                                       
    3. On Engine nodes:
      1. Shutdown Engine.
      2. Open Configure Server Wizard , go to License and Apply the License key generated at previous step. 
      3. Start Engine.

    Procedure for EMS older than v17

    1. On active Engine node: retrieve HBSIG code by executing CMD> C:\Program Files\Neverfail\r2\bin\HBSIG.exe.
    2. On active Engine node: retrieve server's fully qualified domain name (FQDN):
      1. hostname.domain.com if AD domain member 
      2. hostname for non-domain member
    3. On EMS: login to Web UI (https://<EMS-name-or-IP>:9727/web-ui/#/login) using a local administrator account 
      1. On EMS: navigate to Support> Claim license key and click Claim.  

      2. Provide your supplied credentials License Activation Key, Customer ID  along with Engine server's retrieved HBSIG and FQDN.                                                   
      3. Accept EULA if needed then Copy/Save the generated License Key.                                                                                                                                       
    4. On Engine nodes:
      1. Shutdown Engine.
      2. Open Configure Server Wizard , go to License and Apply the License key generated at previous step. 
      3. Start Engine.

    Related Information

    How to apply a Neverfail Engine subscription license or renew an existing one

    Applies To

    Continuity Engine Management Service all supported versions
    Continuity Engine all supported versions

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