Self-Service Offline Licensing: How to Claim a License Key for a Deployment Not Managed via Engine Management Service

Self-Service Offline Licensing: How to Claim a License Key for a Deployment Not Managed via Engine Management Service

Summary

Self-service offline licensing enables customers to claim license keys directly from Engine Management Service for deployments which are not managed via Engine Management Service (EMS).

Procedure

This procedure may be used for provisioning license keys compatible with Continuity Engine supported versions, on those deployments which, for a specific reason, cannot be managed via EMS.

Prerequisites

  1. current-version Engine Management Service (EMS) installed on any Windows OS machine with access to internet. The "Continuity Engine vXX (64-bit Windows Service Installer)" .msi file (that installs EMS) can be downloaded from the Download section : https://support.neverfail.com/portal/en/kb/articles/neverfail-continuity-engine
    1. Continuity Engine deployment completed on the target Production server (candidate for licensing). 
    2. Valid License Activation Key and Customer ID corresponding to Engine deployment licensing target: customers receives these License Authorization credentials upon Software Subscription purchase.

    Procedure for EMS v17 (or newer)

    1. On active Engine node: retrieve Scope telemetry XML file, copied from %programdata%\Neverfail-SCOPE\Data\24 Hour Data folder on the active Engine node. (*only telemetry data for Engine deployments with valid license subscription is accepted for upload)
    2. On EMS: login to Web UI (https://<EMS-name-or-IP>:9727/web-ui/#/login) using a local administrator account 
      1. On EMS: navigate to Support> Claim license key and click Claim.  

      2. Provide your supplied credentials License Activation Key, Customer ID  along with SCOPE telemetry XML file. 

      3. Accept EULA if needed then Copy/Save the generated License Key.                                                                                                                                       
    3. On Engine nodes:
      1. Shutdown Engine.
      2. Open Configure Server Wizard , go to License and Apply the License key generated at previous step. 
      3. Start Engine.

    Procedure for EMS older than v17

    1. On active Engine node: retrieve HBSIG code by executing CMD> C:\Program Files\Neverfail\r2\bin\HBSIG.exe.
    2. On active Engine node: retrieve server's fully qualified domain name (FQDN):
      1. hostname.domain.com if AD domain member 
      2. hostname for non-domain member
    3. On EMS: login to Web UI (https://<EMS-name-or-IP>:9727/web-ui/#/login) using a local administrator account 
      1. On EMS: navigate to Support> Claim license key and click Claim.  

      2. Provide your supplied credentials License Activation Key, Customer ID  along with Engine server's retrieved HBSIG and FQDN.                                                   
      3. Accept EULA if needed then Copy/Save the generated License Key.                                                                                                                                       
    4. On Engine nodes:
      1. Shutdown Engine.
      2. Open Configure Server Wizard , go to License and Apply the License key generated at previous step. 
      3. Start Engine.

    Related Information

    How to apply a Neverfail Engine subscription license or renew an existing one

    Applies To

    Continuity Engine Management Service all supported versions
    Continuity Engine all supported versions

      • Related Articles

      • How to License Neverfail Continuity Engine v8.0

        Summary This Knowledgebase article provides the process to obtain and install a license key onto Neverfail Continuity Engine v8.0.   More Information The Neverfail Continuity Engine Management Service user interface provides the ability to license ...

      • Procedure for Renaming an Engine Deployment Managed via Engine Management Service

        Procedure This procedure should be used when you intend to rename one of your protected Engine deployment managed via EMS. Prerequisites Engine Management Service managing Engine deployment candidate for renaming Steps Note: License key refresh ...

      • Continuity Engine Troubleshooting - Invalid License

        This adticle introduces you to license related problems that you may encounter durig routine operations. Invalid License Learning objectives  At the completion of this session you should be able to: identify the symptoms of an invalid Neverfail ...

      • Neverfail IT Continuity Engine v8.0 - Release Notes

        Summary This Knowledge base article provides information about this specific release of Neverfail IT Continuity Engine v8.0 More Information Supporting Documentation A listing of technical documents supporting this version of Neverfail IT Continuity ...

      • Engine Management Service API

        Summary This knowledgebase article provides information about Engine Management Service (EMS) API: frequently used API endpoints (applicable to all supported CE versions) procedure for enabling, capturing and viewing Swagger API documentation (valid ...