How to apply a Neverfail Engine subscription license or renew an existing one

There are two procedures that can be used for applying a subscription license key:

1. Online Licensing (from the managing EMS portal):

     a) log into the EMS portal and select the cluster that you want to license

     b) from the Actions menu select License server option:

    c) next choose Online licensing (for this, the EMS server will have to be able to connect to the Neverfail licensing server (els.neverfailgroup.com) on port 9729)

                   - You will also need the Customer ID and the License Activation Key that will be used for that cluster (these details were sent via e-mail when the license was purchased or when the old v8 authorization was converted to v9/current);

                   - Click on Next and follow the rest of the steps to apply the license key;

2. Offline Licensing (From Configure Server Wizard) - if there's no managing EMS server or if the cluster and the managing EMS server are isolated, without Internet access

For this option please see the dedicated KB : https://support.neverfail.com/portal/en/kb/articles/how-to-claim-a-license-key-for-a-deployment-not-managed-via-engine-management-service

Renewing an existing v9 license:

Automated renewal - if there's an existing EMS server able to connect to the Licensing server, beginning 10 days before the expiration date, the EMS will try to contact the Licensing server. I will verify if the support contract was renewed in which case it will automatically update the cluster by applying a renewed key.

Manual renewal - A renewed license key can be applied manually at any time, the procedure is the same as the one used for applying the first license, please see above for the steps.

Important Notes:

- Every Production license comes with a 30 days grace period which is added to the end date, to allow the customer to renew support and apply the new license

- If a license expires the replication process will be stopped, meaning that the servers will no longer be in sync. Engine will only stop the replication process, this will not cause the protected applications to stop.

- A license renewal should be processed through the partner company from which the license was bought.

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