NCESP - Section 4 Introduction

NCESP - Section 4 Introduction

Summary

In this section, we will go over the basics of Neverfail support and professional services. This section covers all the offerings and how partners can take advantage of it.

More Information

These are the course curriculum for this section. 

  1. Selling Neverfail Professional Services   

  2. Plugin Overview 

  3. How to Raise a New Support Request 

  4. What is Covered under Product Support and Maintenance? 

Section Objectives

  1. You will learn how to sell Neverfail professional services and what options are available to you.
  2. What are plugins, why the are so important and what it takes to develop them.
  3. How partners register a new support request for break/fix and questions.
  4. What is the SSA and the information it provides.
After this section is completed a short quiz will be required to test your knowledge of the course material. Please read through each module and watch each video presentation carefully as all the questions are taken from this material.


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