Out Of Hours Support Fees

Out Of Hours Support Fees

Neverfail imposes no fees for Support Tickets raised during Standard Business Hours or for Priority 1 tickets even when these are opened outside Standard Business Hours.

Standard Business Hours are 7AM - 7PM (customer local time) from Monday to Friday.

Ticket Priority is defined in the Neverfail Service Level Objectives (SLOs)

If a support ticket is placed outside Standard Business Hours and if the reported problem is not a Priority 1, than a fee of $750 will be imposed. 

To raise an emergency support ticket please email us support@neverfail.com or call us at:
+1 888 955 6345 
+1 512 600 4300


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