About Neverfail for Atlassian Jira Plug-in

Neverfail for Atlassian Jira Plug-in provides protection and proactively monitors the Atlassian Jira environment’s, configuration data, services, and application data files.

Supported Versions and Platforms

• Atlassian Jira Server supported versions: all 7.x released versions starting with v7.0 up to and including v7.11
  • deployed on any of the following operating systems (where compatible):
    
    • Windows Server 2008 R2
    • Windows Server 2012
    • Windows Server 2012 R2
    • Windows Server 2016

• using one of the following Databases either local or remote (where compatible)
  • PostgreSQL 9.3, 9.4, 9.5, 9.6 – with Neverfail for PostgreSQL Plugin if the database is local
  • MySQL 5.6, 5.7 – with Neverfail for MySQL Plugin if the database is local
  • Oracle 12c – with Neverfail for OracleDatabase Plugin if the database is local
  • SQL Server 2012, 2014 – with Neverfail for SQLServer Plugin if the database is local
  • H2 (embedded - evaluation only)

Note: The Atlassian Jira Plug-in supports more instances of Atlassian Jira of any supported version, using any supported database, installed on the same server.

Install/Uninstall the Neverfail for Atlassian Jira Plug-in Via the Neverfail Advanced Management Client

The Neverfail for Atlassian Jira Plug-in can be installed either via the Neverfail CE deployment process or by using Application -> Plugins in the Neverfail Advanced Management Client using the procedure below. Neverfail recommends that for initial deployments of Neverfail for Atlassian Jira Plug-in, installation should be performed using Engine Management Service.

To manually install the Neverfail for Atlassian Jira Plug-in, follow the steps below:

1. Unzip the Neverfail for Atlassian Jira Plug-in to the desired location.
2. Launch the Neverfail Advanced Management Client.
3. Navigate to Application -> Plugins .
4. Click on the Install 
5. Click the Browse button and navigate to the location of the <plug-in name>.dll 
6. Click OK to complete the installation.
7. Repeat this process for each individual plug-in.

To remove/uninstall the Neverfail for Atlassian Jira Plug-in, follow the steps below:

1. Launch the Neverfail Advanced Management Client.
2. Navigate to Application -> Plugins .
3. Select the desired plug-in to be removed/uninstalled.
4. Click on the Uninstall button in the 'Plugins' pane.
5. When the plug-in is uninstalled, the files are not removed. This is by design for future functionality and therefore the following workaround is provided:
   • Copy the contents of the r2\plugins\<sponsor>\<version> folder to a different location (e.g. C:\temp).
   • Delete the contents of the r2\plugins\<sponsor>\<version> 
   • To reinstall the plug-in, when prompted for the location of the plug-in files, navigate to the new folder location (e.g. C:\temp).

Note: As an alternative, reinstallation can be accomplished by using the downloaded files from the original download location after removing the plug-in.

Important: Removing Jira instances from protection can be done via Applications Edit Plug-ins dialog, enumerating Jira services names. Their configuration data, services, and application data files will be excluded from protection.

Monitoring

For Neverfail for Atlassian Jira Plug-in, monitoring consists of the following:

• Service Availability Monitoring
• Application Monitoring
• Application Health Monitoring 

Service Availability Monitoring

Neverfail Engine monitors services specified by the plug-ins to ensure application availability. In the event that a specified service stops or fails, Neverfail Engine can take up to three pre-configured actions to remedy the issue.

Application Monitoring

Tasks - The following 'Tasks' are installed by Neverfail for Atlassian Jira Plug-in:

• Periodic
  • Protected Services Discovery
  • File Filter Discovery
  • Registry Filter Discovery

To configure/modify Periodic 'Tasks', follow the steps below:

1. Using the Neverfail Advanced Management Client, click on Application -> Tasks .
2. Select the desired 'Task'.
3. Click on the Edit button at the top of the 'Tasks' pane.
4. Configure/modify the 'Interval' field.

Note: 'Interval' is the only field available for configuration/modification and is measured in seconds.

5. Click OK to save the changes.

Note: This dialog is also used to Enable/Disable the selected 'Task'.

Application and Performance Monitoring 

Rules – The following 'Rules' are installed by Neverfail for Atlassian Jira Plug-in:

• Application availability
  • Atlassian Jira Health check: verifies website availability for every protected Jira instance. The rule is triggered when one of the websites cannot be reached.
• Login check
  • Jira Login: checks the Jira login for the configured URL, username and password. The rule is triggered when the login fails.

• This rule is configure by default with http://localhost:8080 URL and needs user’s configuration.
• There are as many visible Jira Login rules as Jira instances detected on the server (limited number)1.
• If two or more instances of Jira have the same login credentials, the same rule can be used for those instances, enumerating the URLs of the instances separated by semicolon. 

Note: 1 The number of Jira Login rules is limited to 10.

Neverfail for Atlassian Jira Plug-in

When the plug-in is installed, all protected services will be set to manual unless otherwise stated.

This is the list of all services protected by this plug-in for each Jira instance:

• JIRASoftware<timestamp>

Note : The following databases are protected by their own plugin:

• SQL Server 2012, 2014 – Neverfail for SQLServer Plugin
• MySQL 5.6, 5.7 – Neverfail for MySQL Plugin
• Oracle 12c – Neverfail for OracleDatabase Plugin
• PostgreSQL 9.3, 9.4, 9.5, 9.6 – Neverfail for PostgreSQL Plugin

Applies To

Neverfail for Atlassian Jira Plug-in