Troubleshooting
How to remove Neverfail Engine Web Services from a Continuity Engine deployment
Summary This Knowledgebase article provides information about how to remove Neverfail Engine Web Services from a Continuity Engine deployment while keeping the Neverfail Engine Service installed and running. Important notes: This practice is not ...
How to Disable the Extended Attributes Unsupported Feature
Summary This Knowledgebase article provides information about how to disable the extended attributes (EA) unsupported feature. Procedure One of the following procedures should be performed on the Continuity Engine active instance. Disable EA via ...
Out Of Hours Support Fees
Neverfail imposes no fees for Support Tickets raised during Standard Business Hours or for Priority 1 tickets even when these are opened outside Standard Business Hours. Standard Business Hours are 7AM - 7PM (customer local time) from Monday to ...
How To Solve SQL Server Performance Counter Missing
Summary This Knowledge Base article provides information and workaround about SQL Server Performance Counter is missing. More Information Symptom Warning message: Task error output: [SqlServer]: Error creating counter SQLServer:Databases\Log ...
Applying Update 60 For Java 8 On Servers Running Neverfail Continuity Engine Or Neverfail Heartbeat May Result in Loss of Neverfail Registry Configuration
Summary This Knowledgebase article provides information about the loss of registry configuration that may occur as a result of updating Neverfail IT Continuity Engine/Neverfail Heartbeat servers with the x86 version of Java 8 Update 60. More ...
How To Clone A Primary Server Deployed As VMware VM For Building A Secondary Server Without Neverfail EMS Web Console
Summary This Knowledgebase article provides the step-by-step procedure necessary to replace a server when this is a VMware Virtual Machine. More Information Initial Assumptions · The Primary Active server will be cloned. · The Secondary passive ...
Troubleshooting DNSUpdate Events
Summary This Knowledgebase article provides information for troubleshooting the Neverfail DNSUpdate.exe utility events. More Information If problems are encountered when running DNSUpdate.exe tool, the following options can be used to assist in ...
Neverfail for SQL Server Replication Stops in the Presence of SQL Server 2012 File Tables
Summary This Knowledgebase article provides information about Neverfail for SQL Server Replication stopping when SQL Server 2012 File Tables are present. More Information Symptom With Neverfail for SQL Server running on a server with SQL Server 2012 ...
Error Message: Unclean exit: This server was once the active server. To maintain system stability it should be rebooted
Summary This Knowledgebase article provides information about the Error Message: 'Unclean exit: This server was once the active server. To maintain system stability it should be rebooted'. More Information Symptoms The server process terminated ...
Error Message: Cannot start replication because previous run did not shut down properly.
Summary This Knowledgebase article provides information about the Error Message: 'Cannot start replication because previous run did not shut down properly'. More Information Symptoms When attempting to start Neverfail Heartbeat after a server ...
Event Id: 37 Error Message: NeverfailMonitor: The following attribute failed its check. Attribute name.
Summary This Knowledgebase article provides information about Event ID:37 with the warning message as shown below: Attribute <Attribute_Name>, Instance: <Instance_Name> failed its check More Information Symptom Neverfail logs the following error: ...
EventID: 40009 Error Message: NeverfailServerR2: Neverfail Service Failed to Stop Cleanly
Summary This Knowledgebase article provides information about the Event ID: 40009 Error Message: 'NeverfailServerR2: Neverfail Service Failed to Stop Cleanly'. More Information Symptoms The system displays Error Message: 'NeverfailServerR2: ...
The Server Clocks are Different by xx:xx Min
Summary This Knowledgebase article provides information about how to resolve server clocks that are out of synchronization. More Information This issue has been seen on three separate occasions; and on each occasion, it was triggered by the Windows ...
Error Message: License Expiry Warning. Your Current License Will Expire in x Days
Summary This Knowledgebase article provides information about the Error Message: 'License Expiry Warning. Your Current License Will Expire in x Days'. More Information Symptoms The system displays the following message: 'Error Message: License ...
Error Message: Missed an Update, Entry is Attached
Summary This Knowledgebase article provides information about the Error Message: Missed an Update, Entry is Attached. More Information Symptom The system displays the following Error Message: 'Missed an Update, Entry is Attached'. Cause An NFDRV ...
Windows Time Service Should Not Run When Neverfail is Running
Summary This Knowledgebase article provides information about why Windows Time Service should not run when Neverfail Heartbeat is running. More Information Symptom If the time on a Neverfail Heartbeat server is corrected backwards (by a few ...
Neverfail for File Server is not supported in a Microsoft Windows workgroup environment.
Summary This Knowledgebase article provides information about how File Server is not supported in a Microsoft Windows workgroup environment. More Information Neverfail for File Server installed in Windows Workgroups does not support the creation of ...
Neverfail Channel Drops
Summary The Neverfail Channel allows replicated data and status/control information to be passed between the servers in a Neverfail group (pair or trio) of servers. When the Neverfail Channel disconnects unexpectedly, it is referred to as a channel ...
Some Plug-in Rule Parameter Values Must be Set from Established Base Lines
Summary This Knowledgebase article provides information about setting values for Neverfail Plug-in rules. More Information Rules are used to define operating parameters for application components of a protected application. The threshold levels ...
Replication Stops When Creating a New SharePoint 2010 Web Application With Neverfail for SharePoint Installed
Summary This Knowledgebase article provides information about replication stopping when creating a new SharePoint 2010 Web Application when Neverfail for SharePoint is installed and is running. More Information Symptoms Neverfail stops replicating ...
After a Neverfail for SharePoint Switchover SharePoint Services Default Web Parts Do Not Display
Summary This Knowledgebase article provides information about Microsoft Windows SharePoint Services Default Web Parts not displaying after a switchover. More Information Symptom With Neverfail for SharePoint installed, after performing a switchover, ...
After a Switchover Neverfail for SharePoint Reports a Service Has Failed to Start When the Service is Running
Summary This Knowledgebase article provides information about Neverfail for SharePoint reporting that a service has failed to start when the service is running. More Information Symptoms After performing a switchover, the Neverfail Heartbeat ...
Attempting to Upgrade a Plug-in May Result in an Application Warning that Re-cloning is Required
Summary This Knowledgebase article provides information about an Application Warning that may appear when attempting to upgrade a plug-in installed in Neverfail Heartbeat stating that re-cloning may be required. More Information Installation of ...
Attempting to Deploy a Secondary or Tertiary Server Results in a Quiescing Error
Summary This Knowledgebase article provides a workaround for deployment when the Secondary or Tertiary server cannot be deployed due to the quiescing error. More Information Symptoms: During the deployment of Neverfail Engine on Secondary and ...
Neverfail IT Continuity Engine Unexpected Behaviors - Two Active or All Passive Servers
Summary This Interactive Learning Segment (ILS) discusses the occurrence of two active or all passive servers with Neverfail IT Continuity Engine including the symptoms, causes, and resolutions. More Information To review this ILS, click on the link ...
Attempting to Convert a Physical Server to a Virtual Server Fails With the Following Error: BlockLevelVolumeCloneMgr and Sysimgbase_DiskLib_Write
Summary This Knowledgebase article provides information about an error occuring when converting a physical server to a virtual machine using VMware vCenter Converter. More Information Symptom Attempting to convert a physical server with multiple ...
Neverfail Continuity Engine Recloning limitations when static routes are configured
Summary This Knowledgebase article provides details about the supported use cases of Recloning feature when persistent static routes are configured on the Neverfail Continuity Engine cluster. It also offers details about the known limitations and ...
Neverfail Continuity Engine Cloning and Recloning limitations: disconnected Engine cluster
Summary This Knowledgebase article provides details and workaround procedure for the following situation: after the cloning (initial Secondary or Tertiary deployment) or passive servers recloning the Neverfail Engine cluster is not connected via the ...
Neverfail Continuity Engine Secondary server deployment hangs at: Waiting for Secondary VM to complete auto configuration...
Summary This Knowledgebase article provides details and a workaround procedure for the situation where Secondary server deployment hangs at Waiting for Secondary VM to complete auto configuration... step and eventually, the Secondary VM deployment ...
How to start the vCenter Server 6.x services on the active server when VMware Service Lifecycle Manager (vmon) service fails to start them
Summary This Knowledgebase article provides a workaround for starting the vCenter Server 6.x services on the active server when VMware Service Lifecycle Manager (vmon) service fails to start its child vCenter Services (for unknown reason). More ...
Neverfail for SQL Server Plugin's SQLServerConnections.xml file is still using old (local) syntax after upgrading Neverfail Engine to v8.5
Summary This Knowledge Base article provides information and workaround about Neverfail for SQL Server Plugin DB Files Allocated Space and Databases Availability rules failure when a passive management name is configured, after Neverfail Engine was ...
Expected behavior of Patch Management feature when a Neverfail Engine DR Pair is extended to a HA+DR Trio
Summary This Knowledgebase article provides details about the expected behavior of Passive Patch Management feature when a Neverfail Engine DR Pair is extended to a HA+DR Trio deployment, by adding a new HA node to the existing binary cluster. More ...
SQL Server Reporting Services cannot decrypt configuration following a switchover
Summary This knowledge base article provides details and workaround procedure for the following issue: Reporting Services (SSRS) fails to decrypt the configuration information following a Neverfail Engine switchover operation. Symptom After a ...
Plugins are not automatically installed during Continuity Engine deployment because of a failure to determine and persist Monitor CNC targets]
Summary This knowledge base article provides details and workaround procedure for the following issue: Plugins are not automatically installed during Continuity Engine deployment because of a failure to determine and persist Monitor CNC targets. ...
[Neverfail for Progress MOVEit Plug-ins (Formally Ipswitch)]: How to remove MOVEit Automation cache directory from the replication data set
Summary This Knowledge base article provides information about how to configure Neverfail for Progress MOVEit Automation Plug-in to remove MOVEit Automation cache directory from the replication data set. More information MOVEit Automation cache ...
How To Re-establish The Trust Relationship Between A Neverfail Protected Server And The Domain Controller
Summary This KB article explains how to restore the trust relationship of a server running Neverfail Continuity Engine with the domain controller. More information In some cases a server running Neverfail Continuity Engine could lose the trust ...
How To Resolve "Error starting Interceptor - NFID DRIVER ERROR: Driver.load failed: Windows cannot verify the digital signature for this file." problem
Summary This Knowledgebase article provides information about the context and how to solve one of the Interceptor errors when trying to start Neverfail Engine replication. More Information Symptom Fresh install or upgrade of Neverfail Engine on a ...
How to Reconfigure SQL Server Reporting Services when it's being protected by Neverfail Continuity Engine
Summary This knowledge base article provides a procedure for how to reconfigure Reporting Services when it's being protected by Neverfail Engine. Procedure High-level workflow: Starting configuration: Neverfail Engine is installed and replicating on ...
[SQLServer Plugin][Workaround]: File Filter Discovery task logs warnings about failure to connect to SQL Server when the plugin in configured with correct login account
About: SQL Server Plug-in provides an automated database file detection mechanism based on a SQL Server user account login: this user account should be created as required then configured as indicated in the release notes, SQL Server Plug-in ...
How to install a plugin with the servers in the Neverfail Engine pair/trio not connected
Summary This knowledgebase article explains how to install a plugin on a single server from a Neverfail Engine pair/trio when the other servers (Secondary/Tertiary) are not connected. More Information Once Neverfail Engine has been fully deployed on ...
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